Privacy Policy
Privacy Policy
Effective Date: August 3, 2026
At Crafted Dreams ("Website"), operated by Bozargaon Handicrafts Producer Company Limited ("Company", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or purchase our products.
By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you create an account, place an order, contact us, or subscribe to our newsletter, we may collect:
-
Full Name
-
Email Address
-
Mobile Number
-
Billing Address
-
Shipping Address
-
PIN Code
-
State and Country
-
Order Details
-
Payment Reference Information (excluding complete card or banking details)
Non-Personal Information
We may automatically collect certain technical information, including:
-
IP Address
-
Browser Type
-
Device Information
-
Operating System
-
Website Usage Statistics
-
Pages Visited
-
Time Spent on the Website
-
Referring Website
2. How We Use Your Information
We use your information to:
-
Process and deliver your orders.
-
Verify transactions and prevent fraud.
-
Provide customer support.
-
Respond to your inquiries.
-
Send order confirmations and shipping updates.
-
Improve our products and services.
-
Enhance your shopping experience.
-
Send promotional offers, newsletters, or marketing communications (only where permitted by applicable law or with your consent).
-
Comply with legal obligations.
3. Payment Information
Payments are processed through secure third-party payment gateways.
We do not store your:
-
Credit Card Number
-
Debit Card Number
-
CVV
-
Net Banking Password
-
UPI PIN
Payment information is handled securely by our authorized payment service providers in accordance with applicable security standards.
4. Cookies
Our Website uses cookies and similar technologies to:
-
Remember your preferences.
-
Keep you signed in.
-
Improve Website performance.
-
Analyze visitor traffic.
-
Personalize your shopping experience.
You may disable cookies through your browser settings; however, some Website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
-
Courier and logistics partners for product delivery.
-
Payment gateway providers.
-
IT service providers assisting with Website operations.
-
Government authorities when required by law.
-
Professional advisors or auditors where legally necessary.
All such parties are expected to protect your information and use it only for the purposes for which it was shared.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against:
-
Unauthorized access
-
Alteration
-
Disclosure
-
Loss
-
Misuse
While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
-
Fulfill your orders.
-
Provide customer support.
-
Maintain business records.
-
Comply with legal, regulatory, tax, and accounting obligations.
-
Resolve disputes and enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized, subject to applicable legal requirements.
8. Your Rights
Subject to applicable laws, you may have the right to:
-
Access your personal information.
-
Correct inaccurate information.
-
Update your account details.
-
Request deletion of your personal data.
-
Withdraw consent for marketing communications.
-
Request information regarding the processing of your data.
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing any personal information.
10. Children's Privacy
Our Website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page along with the updated Effective Date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:
Bozargaon Handicrafts Producer Company Limited
Crafted Dreams
Dekargaon, Sonitpur, Assam – 784501
Phone: +91 93657 41599
Email: shvwsngo@yahoo.co.uk
13. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Sonitpur, Assam.