Shipping & Delivery Policy
Shipping & Delivery Policy
Effective Date: August 3, 2026
Thank you for shopping with Crafted Dreams, operated by Bozargaon Handicrafts Producer Company Limited. We are committed to delivering our handcrafted products safely and efficiently. Please read this Shipping & Delivery Policy carefully before placing an order.
1. Order Processing
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Orders are processed after successful payment confirmation.
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Standard processing time is 1–3 business days.
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Handcrafted or made-to-order products may require additional processing time. If applicable, the estimated processing time will be communicated on the product page or after your order is placed.
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Orders placed on Sundays or public holidays will be processed on the next business day.
2. Shipping Locations
We currently ship across India.
For international shipping inquiries, please contact our customer support before placing an order.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment is completed.
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From time to time, we may offer free shipping promotions. Such offers are subject to specific terms and may be changed or withdrawn without prior notice.
4. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
| Location | Estimated Delivery Time |
|---|---|
| Assam | 2–5 Business Days |
| North East India | 3–7 Business Days |
| Metro Cities | 4–7 Business Days |
| Other Locations in India | 5–10 Business Days |
These timelines are estimates and may vary depending on the courier partner and destination.
5. Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
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Extreme weather conditions
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Natural disasters
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Public holidays
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Political disturbances
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Transport disruptions
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Remote delivery locations
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Courier operational delays
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Government restrictions
We appreciate your patience in such situations and will make reasonable efforts to keep you informed.
6. Order Tracking
Once your order has been dispatched, you will receive shipment details and, where available, a tracking number via email, SMS, or WhatsApp using the contact information provided during checkout.
7. Delivery Attempts
Our courier partners will make delivery attempts in accordance with their standard procedures.
If delivery cannot be completed because:
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the recipient is unavailable,
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the address provided is incorrect or incomplete,
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delivery is refused,
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
8. Packaging
Every order is carefully packed to help protect handcrafted products during transit. We strive to ensure that your order reaches you in excellent condition.
9. Damaged or Incorrect Deliveries
If you receive:
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a damaged product,
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a defective item,
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an incorrect product, or
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an incomplete order,
please contact us within 48 hours of delivery with:
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Your Order Number
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Photographs of the product
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Photographs of the package (if applicable)
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A brief description of the issue
Claims reported after this period may not be eligible for resolution.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
11. Non-Serviceable Locations
Some remote or restricted locations may not be serviceable by our logistics partners. If your delivery address falls within a non-serviceable area, we will contact you to discuss available options or arrange a refund if the order cannot be fulfilled.
12. Inspection Upon Delivery
We recommend that you inspect the package at the time of delivery. If the package appears visibly damaged or tampered with, you may refuse delivery and notify us immediately with supporting photographs.
13. Contact Us
For any questions regarding shipping or delivery, please contact us:
Bozargaon Handicrafts Producer Company Limited
Crafted Dreams
Dekargaon, Sonitpur, Assam – 784501
Phone: +91 93657 41599
Email: shvwsngo@yahoo.co.uk
We will make every effort to assist you promptly and ensure a smooth shopping experience.