Terms & Conditions

Terms & Conditions

Effective Date: August 3, 2026

Welcome to Crafted Dreams ("Website"), operated by Bozargaon Handicrafts Producer Company Limited ("Company", "we", "our", or "us"). By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our Website.

1. Acceptance of Terms

By visiting our Website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to purchase products from this Website.

3. Products

We specialize in handcrafted bamboo, cane, and traditional handicraft products. Since every product is handmade:

• Minor variations in size, shape, color, texture, and finish are natural and should not be considered defects.

• Product photographs are for illustration purposes only. Actual products may differ slightly due to craftsmanship, lighting, or screen settings.

4. Pricing

• All prices are displayed in Indian Rupees (INR).

• Prices are inclusive or exclusive of applicable taxes as specified during checkout.

• Shipping charges, if applicable, will be shown before payment.

• We reserve the right to modify prices without prior notice.

5. Orders

We reserve the right to:

• Accept or reject any order.

• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other legitimate reasons.

• Contact customers for verification before processing an order.

If payment has already been received for a cancelled order, the applicable amount will be refunded.

6. Payments

We accept payments through secure payment gateways provided on our Website.

By making a payment, you confirm that:

• You are authorized to use the selected payment method.

• The information provided is accurate and complete.

We do not store your debit card, credit card, or banking credentials.

7. Shipping & Delivery

Delivery timelines are estimates only.

Delays may occur due to:

• Weather conditions

• Courier partner delays

• Public holidays

• Remote delivery locations

• Natural calamities or circumstances beyond our control

Ownership and risk of products transfer to the customer upon successful delivery.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are requested to inspect products immediately upon delivery and notify us promptly in case of damaged or incorrect items.

9. Account Responsibility

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.

• All activities performed through your account.

• Providing accurate and updated information.

We reserve the right to suspend or terminate accounts involved in fraudulent or unlawful activities.

10. Intellectual Property

All content on this Website, including but not limited to:

• Logos

• Product images

• Photographs

• Designs

• Graphics

• Text

• Product descriptions

• Website layout

is the property of Bozargaon Handicrafts Producer Company Limited or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

• Use the Website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Upload malicious software or harmful code.

• Misrepresent your identity.

• Interfere with the Website's operation.

Violation of these terms may result in legal action and termination of access.

12. Product Availability

Products are subject to availability.

Due to the handcrafted nature of our products, certain items may become unavailable without prior notice.

We reserve the right to discontinue any product at any time.

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect or consequential damages.

• Loss of profits or business.

• Delays caused by third-party logistics providers.

• Technical interruptions or Website downtime.

• Product misuse after delivery.

Our total liability shall not exceed the purchase price paid for the affected product.

14. Disclaimer

The Website and all products are provided on an "as is" and "as available" basis.

While we strive for accuracy, we do not guarantee that:

• Product descriptions are error-free.

• The Website will always operate without interruption.

• All information is complete or current.

15. Force Majeure

We shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, government actions, pandemics, strikes, transportation disruptions, or internet failures.

16. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts in Sonitpur, Assam.

18. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this Website.

Continued use of the Website constitutes acceptance of the revised Terms.

19. Contact Information

Bozargaon Handicrafts Producer Company Limited

Crafted Dreams

Dekargaon, Sonitpur, Assam – 784501

Phone: +91 93657 41599

Email: shvwsngo@yahoo.co.uk

For any questions regarding these Terms & Conditions, please contact us using the above details.