Return/Refund Policy

Return, Refund & Cancellation Policy

Effective Date: August 3, 2026

Thank you for shopping with Crafted Dreams, operated by Bozargaon Handicrafts Producer Company Limited. We take pride in offering authentic handcrafted bamboo, cane, and traditional handicraft products. As each product is handmade, slight variations in design, color, texture, and finish are natural and add to the uniqueness of each item.

Please read this Return, Refund & Cancellation Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

You received a damaged product.
You received a defective product.
You received an incorrect item.
The product was damaged during transit.
The delivered product is missing components that were included in the product description.

To be eligible for a return:

The request must be made within 48 hours of delivery.
The product must be unused, unwashed, and in its original condition.
All original packaging, tags, accessories, and invoices must be retained.
The product should not show signs of use, alteration, or damage caused after delivery.

2. Non-Returnable Items

Returns will not be accepted in the following situations:

Change of mind after purchase.
Minor variations in colour, size, texture, weave, or finish that naturally occur in handmade products.
Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
Products returned without original packaging or accessories.
Products that have been used, altered, or customized.
Return requests submitted after the specified return period.

3. Return Process

To request a return, please contact our customer support with:

Order Number
Customer Name
Contact Number
Description of the issue
Clear photographs of:
- The product
- The packaging
- The shipping label (if applicable)

After reviewing your request, we will inform you whether the return has been approved and provide further instructions.

Returns sent without prior approval may not be accepted.

4. Reverse Pickup

Where available, we may arrange a reverse pickup through our logistics partner.

If reverse pickup is unavailable for your location, you may be requested to ship the product to us. In such cases, we will provide the return shipping instructions.

5. Refund Policy

Once the returned product has been received and inspected, we will notify you of the outcome.

If your return is approved:

The refund will be processed to the original payment method used during purchase.
Refunds are generally processed within 7–10 business days after approval.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error (such as an incorrect or defective product).

6. Replacement

Where stock is available, we may offer a replacement instead of a refund for:

Damaged products
Defective products
Incorrect products

If a replacement is unavailable, an eligible refund will be processed.

7. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support.

If the cancellation request is approved before shipment, a full refund will be processed.

After Shipment

Orders cannot be cancelled once they have been dispatched.

Customers may request a return only if the delivered product qualifies under the return eligibility criteria stated in this policy.

8. Handmade Product Disclaimer

Our products are handcrafted by skilled artisans using natural materials such as bamboo, cane, wood, fabric, and other traditional materials.

As a result:

Slight colour variations may occur.
Natural grains, textures, and patterns are unique.
Minor differences in dimensions or finishing are expected.

These characteristics are not manufacturing defects and therefore are not grounds for return or refund.

9. Damaged Package

If your package appears damaged or tampered with at the time of delivery, we recommend:

Refusing the delivery if possible.
Taking photographs of the package.
Contacting us immediately.

Prompt reporting helps us resolve issues more efficiently.

10. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Bozargaon Handicrafts Producer Company Limited

Crafted Dreams

Dekargaon, Sonitpur, Assam – 784501

Phone: +91 93657 41599

Email: shvwsngo@yahoo.co.uk

We are committed to resolving genuine concerns fairly and providing the best possible shopping experience.